We accept returns within 30 days of the delivery date. Marevelle, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy before requesting a return or refund.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and unopened.

• Be in its original packaging.

• Include all original accessories and documentation, if applicable.

• Be in the same condition in which it was received.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns for:

• Opened or used hair care products.

• Opened or used skin care products.

• Opened or used teeth whitening products.

• Products that have been altered or damaged after delivery.

• Items returned without prior approval.

If your product arrives damaged, defective, or you receive the wrong item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

To help us process your request, please provide:

• Your order number.

• A brief description of the issue.

• Clear photos showing the product and packaging.

Once your request has been reviewed, we will arrange an appropriate solution, which may include a replacement or a full refund.

How to Start a Return

Before returning any item, please contact our customer support team.

Include:

• Your full name.

• Your order number.

• The reason for the return.

• Photos if the product is damaged or incorrect.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Marevelle will cover the return shipping costs.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service, as Marevelle is not responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Most refunds are processed within 5 to 10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is the result of our error or the product arrived damaged or defective.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you need a replacement, please get in touch with our customer support team, and we will guide you through the process.

Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been processed or dispatched, it can no longer be cancelled. In that case, you may request a return after delivery if your purchase meets the eligibility requirements outlined in this policy.

Refund Exceptions

A refund may be declined if:

• The product has been opened or used.

• The item is not returned in its original condition.

• The return request is submitted after the 30-day return period.

• The returned product does not match the original order.

Need Assistance?

Our customer support team is here to help with any questions about returns, refunds, or exchanges.

Marevelle

Email: info@marevelle.com

Phone: +1 (706) 912-0630

Address: 16206 Bellflower Blvd, Bellflower, CA 90706, United States

For faster assistance, please include your order number when contacting us.